At Hoka Store by Trav’s Outfitter, we’re committed to providing premium athletic, outdoor, and professional gear with exceptional service. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to some Asian countries and remote regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges Policy

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase is required

Important: For hygiene and safety reasons, we cannot accept returns on the following items unless defective:

  • Orthotics
  • Hats & Gloves
  • Hunting & Fishing gear that shows signs of use

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with:
    • Your order number
    • Details about the product you wish to return
    • Reason for return/exchange
  2. Wait for approval – We’ll review your request and email you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item – Securely pack in original packaging with all tags. Include a copy of your order confirmation.
  4. Ship your return to:
    Hoka Store Returns
    2626 Pyramid Valley Road
    Wellman, US 52356

    We recommend using a trackable shipping service as you’re responsible for return shipping costs unless the return is due to our error.

  5. Wait for processing – We’ll inspect your return and process your refund/exchange within 3-5 business days of receipt.

Refund Information

Once your return is received and inspected:

  • We’ll email you to confirm receipt and approval status
  • Approved refunds will be processed to your original payment method within:
    • Credit/Debit Cards: 5-10 business days (varies by bank)
    • PayPal: 3-5 business days
  • Original shipping costs are non-refundable unless the return is due to our error
  • If you received free shipping, standard shipping fees will be deducted from your refund

Exchange Information

We’re happy to exchange items for different sizes or colors (subject to availability):

  • Follow the same process as returns, specifying “exchange” in your email
  • If your desired item is out of stock, we’ll process a refund instead
  • Price differences will be charged/refunded to your original payment method

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a replacement or refund and cover all return shipping costs

International Returns

For our international customers (excluding some Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • We strongly recommend using a trackable shipping method
  • Duties and taxes are non-refundable

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns:

  • Email: [email protected]
  • Phone: [Insert Customer Service Phone Number]
  • Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing Hoka Store by Trav’s Outfitter for your athletic and outdoor gear needs!