Welcome to Hoka Store by Trav’s Outfitter! We’re dedicated to providing high-performance footwear and apparel for active lifestyles worldwide. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

About Our Products

What types of products do you specialize in?
We specialize in high-performance footwear and apparel for various active lifestyles, including:
  • Athletic and running shoes (including orthotic-friendly options)
  • Biker and motorcycle gear
  • Casual and dress footwear
  • Cowboy boots
  • Hats and gloves
  • Hunting and fishing gear
  • Men’s clothing and outerwear
  • Outdoor and hiking equipment
Our products are designed for professionals, athletes, and outdoor enthusiasts who demand comfort and performance.
Are your shoes suitable for healthcare professionals?
Absolutely! We offer several orthotic-friendly shoe options specifically designed for healthcare workers, nurses, and others who spend long hours on their feet. Many of our HOKA models provide excellent support and cushioning for demanding shifts.
Do you carry products for outdoor activities?
Yes! Our outdoor collection includes footwear and apparel perfect for hiking, fishing, hunting, and other adventure activities. These products are designed to withstand rugged conditions while providing comfort and performance.

Shipping & Delivery

Where do you ship from and how long does processing take?
All orders are shipped from our headquarters in Wellman, Iowa, USA. We process and dispatch orders within 1-2 business days of receiving them.
What shipping options do you offer?
We offer two shipping methods to accommodate different needs:
Express Shipping ($12.95):
– Carriers: DHL or FedEx
– Delivery Time: 10-15 business days after dispatch
– Best for urgent needs, with full tracking
Free Standard Shipping:
– Carrier: EMS
– Delivery Time: 15-25 business days after dispatch
– Free on orders over $50
– Great for multiple items or less time-sensitive orders
Do you ship worldwide?
We ship to most global destinations, with the exception of parts of Asia and select remote regions. Our customers range from healthcare professionals in Europe to outdoor enthusiasts in Australia and New Zealand.
How can I track my order?
For Express Shipping (DHL/FedEx), you’ll receive detailed tracking updates via email. For EMS Standard Shipping, tracking information will be provided but may have fewer updates. You can always contact us at [email protected] for assistance with your order status.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the date of delivery. Items must be in new, unworn condition with original packaging. While we don’t cover return shipping costs, our team will guide you through the simple return process. Email us at [email protected] to initiate a return.
What if my shoes don’t fit properly?
We recommend carefully reviewing size charts before ordering. If you receive shoes that don’t fit, you can return them within 15 days for a refund or exchange (subject to availability). Unfortunately, we can’t cover the cost of return shipping for size-related returns.

Payments & Accounts

What payment methods do you accept?
We accept all major payment methods to accommodate our international customers:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect all transactions. We never store full payment details on our servers.
Do you offer discounts for bulk orders?
While we don’t have a published bulk discount policy, we’re happy to discuss options for larger orders. Contact our customer service team with details of your request at [email protected].

Customer Service

How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours. Be sure to include your order number (if applicable) and detailed information about your inquiry for faster service.
What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM Central Time. Emails received outside these hours will be answered the next business day.
Still have questions? Don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you find the perfect gear for your active lifestyle!